QUALITY - that is, the quality of processes and results - is and will continue to be an essential competitive factor, if not the most decisive one. First principle and prerequisite for any business success is customer orientation, is fulfilling their expectations, especially where quality is concerned. Our company and almost one million organizations and businesses all over the world with a certified quality management system are convinced of this correlation. They know and understand their customers` needs, and they apply efficient process management and economical use of resources to improve their performance.
Eight principles of Quality Management:
Customer satisfaction is a mirror image of an organization's ability to perform. That is why the first of the eight principles of quality management requires consistent customer orientation.
The eight management principles taken from the Guidelines for Performance Improvement also supply a basis for the challenge of managing an organization in a targeted and systematic manner and ensure continual improvement.
1. Customer orientation
2. Leadership
3. Involvement of people
4. Process approach
5. System approach to management
6. Continual improvement
7. Factual approach to decision making
8. Mutually beneficial supplier relationships
Quality policy
The priority for us is
OUR CUSTOMERS` FULL SATISFACTION. Each member of our staff is responsible for fulfilling
CUSTOMERS` NEEDS AND EXPECTATION by:
PRODUCTS:
- fulfilling the standards
- competitive prices
- delivery just in time
- without defects
ANSWERS:
- precise
- reliable
- in the established time |
The management at all time ensures monitoring of Quality System achievements comparing them with previous short-term and long-term objectives, as well as controlling customers' and employees satisfaction.
Permanent improvements of quality, costs and technology are the basis of our Quality Policy and the rules of behaving are defined by formal, applied and controlled
Quality Management System ISO/TS 16949.
The major methods of permanent quality improvement are:
- products quality planning
-planning of the process control
-supervision of production process by the SPC internet base
-capacity and efficiency analyses
- defects` analyses in order to achieve ZERO defects
-work environment organization
-anti mistake system |
We have QUALITY MANAGEMENT SYSTEM ISO - DIN9001
QUALITY MANAGEMENT SYSTEM ISO/TS 16949
Our company cooperates with accredited Scientific and Research facilities in metallurgy and metrology.
We have our own quality control laboratory.
Each of our products is produced according to individual
PPAP plan.
Plans, visualizations and quality inspection of the Quality Control are submitted.
We make a
list and assessment of the elementary materials qualified suppliers.
Benefits of the Quality Management System:
By maintenance and permanent improvement of the Quality Management System we see the chance of our company's quick development and also:
- Increase of customers satisfaction
- Creation of clear responsibilities
- Employees motivation
- Cost reduction by avoiding errors
- Improvement of competitive ability
- Risks reduction
- Image improvement |